Frequently Asked Questions

How are you reducing Covid-19 in store during level 1?

We are reducing the spread of Covid-19 by having a sign-in sheet near the door and providing sanitizer upon arrival. At the front of the store, there is a QR code available to sign into the Covid-19 app. You can either pick up your order from one of our sites or we will deliver direct to your home or business. Find these details on the contact us page where you can email us or call us.

Can I tile my kitchen splash-back myself?

Absolutely! We sell all your DIY products and can inform you how to do this yourself, as long as you have the right products and a little manpower their is no reason not to. However for you bigger jobs such as your bathroom we recommended using a tiler as they are trained in how to waterproof properly and can give you a warranty on your product.

What is the difference between ceramic and porcelain tiles?

The difference between a ceramic and porcelain tile is the manufacturing process, porcelain tiles can be used almost on any surface as they are made with denser, finer, and sturdier clay. Whether ceramic tiles are recommended to be on the wall only as they are light and porous meaning it has a higher absorbency rate.

Are all tiles sealed?

Most of our tiles are sealed, except for some stone tiles/mosaics. Which must be sealed with a sealer ( which we sell in-store) to prevent anything from staining the tiles. The sealer also brings out the natural colours and finish of the tiles.

How much wastage should I consider when ordering my tiles?

Usually, you will allow 10% for cuts and breakage. However, if your tiling an odd-shaped area or have an unusual shape tile allow 15% wastage to accommodate wastage.

Where are your tiles held?

We are a direct importer of tiles. These are held at our DC in Port Road, Seaview, Wellington except our indent tiles which are specially ordered for our supplying countries and can take up to 16 weeks to arrive.

Do you sell underfloor heating for tiles?

We do sell underfloor heating, we are happy to help calculate how much of this you will need depending on your space.

How is Abrasion Resistance Measured?

How a glazed ceramic tile surface will perform when subject to continuous wear is very important when considering the selection of any floor tiles. The standard for Abrasion Resistance measures the degree to which a floor tile’s surface will withstand friction such as is the case with the continual wear of foot traffic. Abrasion Resistance is determined by abrasion tests developed by the Porcelain Enamel Institute of America which has become known as the P.E.I. test. The test involves the rotation of steel ball bearings on the surface of a tile for a given number of rotations. Wear is assessed by viewing through a special chamber. The test method currently classifies tiles at the number of revolutions at which the abrasion can be readily distinguished. Resistance to Surface Abrasion Rotations P.E.I. Class Usage / Traffic 100 0 Wall only 150 1 Wall only 600 2 Light residential 750/1500 3 All residential / Light commercial 2100/6000/12000 4 Heavy commercial > 12000 5 Industrial Class 1 tiles are suitable for wall applications only. Class 2 tiles can be used on residential interior floors, but should not be used in areas such as kitchens, entryways, and stairs that are subject to tracked in or spilled abrasives. Class 3 tiles can be used for any residential or light commercial application. The only place that they are not recommended is in heavy traffic commercial areas, like banks and restaurants. Class 4 tiles can be used for any residential and most commercial applications. These tiles are durable enough to be used in such heavy traffic areas as shopping malls. Class 5 tiles are the most durable and can be used for all residential, commercial, and even industrial applications where extreme durability is a must. While some ceramic tiles actually tested by the Porcelain Enamel Institute labs in the United States will list a P.E.I Class rating, all ceramic tiles are tested for surface abrasion in labs around the world. The surface abrasion rotations listed equate to the P.E.I. rating as per the table above.

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